SHIPPING

How will Covid-19 Affect Shipping Times?

Please contact us at service@slvrny.com. We will take care of it right away,

Do you ship to the outside of U.S?

Yes, we ship all over the World. Shipping costs are completely free on orders over $100. We run discounts and promotions sometimes, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are in the United States. Orders processed here in United States will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 10-20 days. Delivery details will be provided in your confirmation email.

How do I track my shipping?

We will send you a shipping tracking number after we fulfilled the order.

What shipping carriers do you use?
We use all major carriers, and local courier partners. We'll choose the best and fastest delivery options for all orders.

JEWELRY

Are all the jewelry shown made of 925 Sterling Silver?

Every jewelry piece on your store is made up of 100% pure 925 sterling silver with no impurities at 100

What if I get a wrong size?
We always aim for make sure our customers get the same products as they expect to, but sometimes there can be mistakes on both sides of the computer and we’re happy to help. Just email us directly and we’ll offer you a refund or exchange.

What if my jewelry does not look like what was shown?

We are working extremely hard to make sure you get exactly what you're shown and 99% of all our orders do not have this kind of problem. If you still continue to dislike the product, we're always happy to offer a refund/exchange.

What is the Deal with Cubic Zirconia (CZ)?

Cubic Zirconium, or Cubic Zirconia as it’s also called, is a mineral often used in place of real diamonds. It’s made to look and feel like the real thing, is significantly cheaper, and can be molded into the famous diamond shapes such as emerald cut, princess cut, and asscher cut. One of the advantages of having a CZ stone is that cubic zirconium can be made into any color, unlike diamonds. Another great advantage is that cubic zirconium stones truly do look like the real thing. Even the wealthiest people wear cubic zirconium stones because it’s a great way to keep up with the trends.

What is Gold Plated Jewelry?

Gold plated is usually a metal such as brass or nickel or any other type of metal covered with electroplated gold. Gold vermeil is sterling silver covered with electroplated gold and is higher in quality. It is also the best option for people who have allergic reactions to metal jewelry.

ORDERING

Why should I provide my email and phone number when i order?

Your information stays privately with us. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on backorder. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.

Why didn't I receive a confirmation email after making my order?

Please contact us at service@slvrny.com. We will take care of it right away,

How can I track my order?

I have made a mistake on my order details, can I change the order details?
If you receive an order confirmation email and notice a mistake with the order, please email us at service@slvrny.com. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available).

What if I don't receive my order?

How can I get a coupon?
Sign up for our email newsletter, SLVR New York, and stay updated on special sales only available through our newsletter. Every time we have a new sale you will receive an email newsletter with a new coupon code. As a special bonus, when you first sign up for our newsletter you are automatically sent your first sent your first coupon code with 15% off! Multiple promos and/or coupons cannot be combined.

What is the guarantee that my jewelry come to me safely and on-time?

Why am I receiving double charges on my credit cards?

Please contact us at service@slvrny.com. We will take care of it right away.

COMPANY

Do You have an actual store i can come visit?

Yes, please schedule an appointment at service@slvrny.com.

What if I forget to enter a coupon code?

How can I get in touch with SLVR Jewelry?

Please contact us at service@slvrny.com. We will get back to you ASAP.